Ref N° 34549

Support for a Knowledge Management Lab Technician

South Africa
IDC, National Treasury
Overall project value (EUR)
€ 126 888
Origin of funding
Proportion carried out by legal entity
Consortium members
PWC South Africa, UCT, DPRU, Indyebo
Start date
October 2010
End date
August 2011
Number of staff provided
148 w/d

Detailed description of project Back

The ODAP has the promotion of sound knowledge management practices within the ODA environment as one of its Result Areas in the Financing Agreement. Knowledge Management (KM) is currently recognized as a crucial approach for enabling the National Treasury and its government clients to effectively and completely recognise and disseminate institutional knowledge and learning’s both internally and externally. KM processes must be acknowledged and used in all stages of projects/programmes in ways that may be replicated throughout government cycles.

IDC identified Knowledge Continuity Management Practice (KCMP) as critical in the creation of an institutional memory for the chief directorate and National treasury as a whole. A Knowledge Laboratory has been established whose function is to tap into employees’ operational and experiential knowledge often referred to as tacit knowledge.The Knowledge Laboratory has got highly specialized equipment which requires a combination of technical know-how of Information Technology and Digital Expertise.Currently IDC as well as National Treasury lack human intellectual capital in the area.

Type of services provided

The core services were provided by Senior KM Expert. Core Services included:

  • Manage and operate the Equipment of the Laboratory;
  • Manage lab activities such as:
    • Recording of interviews in IDC;
    • Recording of interviews as requested by National Treasury;
    • Mastering interviews into DVDs;
    • Editing DVDs;
    • Reproducing DVDs as requested.
  • Manage the Knowledge Community of Practice schedules for IDC;
  • Recording IDC workshops;
  • RecordingWorkshops as requested by other departments;
  • Work with the Knowledge Manager to index DVDs on the IDC website /I-Drive;
  • Training and transferring knowledge to an IDC employee.

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